Return Policy
Thank you for shopping at Harmonie Trend. We strive to ensure that you are completely satisfied with your purchase of our boxing products and the content from our blogs. If for any reason you are not entirely satisfied, we’re here to help.
1. Returns:
1.1 Eligibility:
You may return new, unused items purchased directly from Harmonie Trend within 7 days of delivery for a full refund. Items must be in their original packaging with all tags attached.
1.2 Non-Returnable Items:
Certain items are non-returnable, including opened or used items, personalized or custom-made products, and items marked as final sale.
1.3 Return Process:
To initiate a return, please contact our customer service team at [contact information] to request a return authorization (RA) number.
Once you have received your RA number, securely package the item(s) along with the original packing slip or order confirmation.
Ship the package to the address provided with your RA number. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped).
1.4 Refunds:
Upon receipt of your return, we will inspect the items and process your refund within 3-5 business days. Refunds will be issued to the original method of payment used during the purchase.
Please note that shipping charges are non-refundable, unless the return is due to a mistake on our part.
2. Exchanges:
2.1 Product Exchanges:
We do not offer direct exchanges. If you would like to exchange an item, please initiate a return for a refund and place a new order for the desired item.
3. Damaged or Defective Items:
3.1 Inspection Upon Delivery:
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
3.2 Resolution:
Depending on the situation, we may offer a replacement, exchange, or full refund including return shipping costs if the error is on our part.
4. Contact Us:
If you have any questions about our return and refund policy, or if you need assistance with a return, please contact our customer service team at +44 070 7135 7579.
5. Policy Updates:
Harmonie Trend reserves the right to update our return and refund policy as needed. Any changes will be posted on this page.
Thank you for choosing Harmonie Trend. We value your satisfaction and look forward to serving you!
